Complimentary delivery on all timepieces

Terms & Conditions

This website is operated by Bremont Watch Company Limited (hereinafter also referred to as “Bremont”, “we”, “our” or “us”). Through use of this website, you, the user, confirm your agreement to the terms and conditions outlined below. Bremont are permitted to revise these terms and conditions without notice, with amended terms and conditions taking effect for all users immediately. As a result, you should refer to these terms and conditions regularly.

Pre-orders (excluding the MB Configurator)

Bremont Concierge Service will contact you within 7 working days to discuss the manufacture and delivery process for your individually crafted watch.

When a delivery date is available, Bremont will contact the customer to confirm their desired shipping destination or collection from a Bremont Boutique or Bremont Head Office. Bremont Concierge can be contacted at concierge@bremont.com.

Once an order has been confirmed by Bremont, the receipt of a pre-order deposit will secure a timepiece for a customer until the watch has been made and then for a period of 8 weeks from notification by Bremont Concierge that it is ready to be shipped. By the end of this time, the customer must have confirmed all the delivery details required for shipping the watch or collection from a Bremont Boutique. If the 8 week period elapses without this information, the timepiece that had been secured will become available for another customer to purchase and the original deposit will be returned less a 20% administration fee.

Orders using the MB Configurator

Bremont Concierge Service will contact you within 7 working days to discuss the manufacture and delivery process for your individually custom made MB watch.
When a delivery date is available, Bremont will contact the customer to confirm their desired shipping destination or collection from a Bremont Boutique or Bremont Head Office. Bremont Concierge can be contacted at concierge@bremont.com.

Once an order has been completed by Bremont the payment is non-refundable and cannot be cancelled unless specifically by agreement with Bremont. The full payment and order will secure a timepiece for a customer until the watch has been made and then for a period of 8 weeks from notification by Bremont Concierge that it is ready to be shipped. By the end of this time, the customer must have confirmed all the delivery details required for shipping the watch or collection from a Bremont Boutique.

Bremont Questionnaire Gift Voucher Terms and Conditions

Your exclusive gift will be emailed directly to you at the email address provided within 72 hours of submission.

  • All surveys must be fully completed and submitted by midnight GMT on 7th May 2021. Only fully completed surveys will qualify for gift vouchers. No bulk, third party or automated entries or entry submission via macros, interference or similar means are permitted.
  • Gift vouchers are limited to one use per customer, not valid on Bremont Tours or Military and Special Projects purchases and must be redeemed before midnight GMT 4th June 2021.
  • Gift vouchers are non-transferable. There are no cash alternatives.
  • Gift voucher value is £25 off orders over £100 for customers redeeming on the UK website & in UK Boutiques and HK$270 off orders over HK$1000 in the Hong Kong Boutique.
  • Gift vouchers are only valid online & in Bremont Boutiques, not valid in authorised dealers or their websites.
  • This gift voucher is not open to individuals who work for or on behalf of Bremont.

Gift with purchase

Bremont will be giving away a unique A2 print, limited to only 347 and signed by Nick & Giles English, showcasing the 47 hand-painted dials of ‘The 1947 Collection’ by Ronnie Wood with the purchase of any Bremont watch online at Bremont.com or us.bremont.com or from a Bremont Boutique between 09:00am 15th November to 31st December 2019 at 00:00.

Prints are available while stocks last and are strictly limited to 347, offered on a first come, first served basis. No cash alternatives will be offered. Returned purchases should also return the print undamaged in the original packaging or equivalent to protect the print. 

Website Use

The website design and content – including but not limited to all text, graphics, information and other material – that is presented on or readily downloadable from this website are either property of, or displayed with prior permission by, Bremont Watch Company Limited. This website’s content may not be used outside the use permissible by these terms and conditions unless written approval has been granted by Bremont. You agree to refrain from any activity that could cause damage to this website. You agree to not access or attempt to access other users’ account information. You also agree that you will not breach nor attempt to breach any security measure enforced on this website.

Terms of Sale

All sale and purchase contracts concluded through the use of this website will be subject to these terms and conditions and governed by English Law.

The full payment for all orders must be made by credit or debit card at the time of placing your order, of which details must be given at the time of placing your order.

Through ordering goods from this website, you agree to allow Bremont to verify your card details with your card issuer. We will do our best to ensure that any such checks are completed as soon as is reasonably possible. However, please note that we refuse to take responsibility for any delays caused by undertaking such checks.

You will receive an email of acknowledgement confirming the receipt of your order soon after its submission by you. However, please note that this does not constitute acceptance of your order. A contract between us shall not be formed until we send confirmation via email, declaring the dispatch of your goods. You are therefore permitted to cancel your order at any stage before receiving this confirmation email of dispatch.

We do our best to ensure that the information presented to you on this website is accurate (please see section titled “Information Accuracy”). However, please note that under the circumstances upon which information inaccuracies are discovered, we reserve the right to refuse your order at any point and will notify you by email or telephone as soon as possible where that is the case.

Dispatch times will vary according to availability. If dispatch is affected by delays resulting from postal issues or other causes outside our control, you agree to not hold us responsible for such inconveniences. 

Listed prices on this website are displayed in pounds sterling and are inclusive of any applicable UK VAT as well as shipping charges. When purchasing goods from outside of the United Kingdom, all payments will be taken in this currency.

If you are a non UK resident and your order is being delivered to an address outside of the UK, please contact our Concierge team on concierge@bremont.com who will be able to provide you with a custom quote for shipping. If UK VAT is not applicable to the destination country, this will be removed and local duties and taxes will be added in lieu.

Information Accuracy

We do our best to ensure that all information displayed on this website is complete, current and accurate. However, please note that information may occasionally be incomplete, may become dated or may be or become inaccurate. Bremont makes no representation as to the validity of information presented on this website and reserves the right to make changes to all information without notice.

Please note that all product weights, measurements and specifications are approximate and are only listed for customer convenience. We attempt to display all product colours on this website accurately, however please note that the colour seen by you will be subject to the display settings on your personal device used to access this website. We cannot therefore guarantee that an accurate representation of product colours can be seen by you. Similarly, it is possible for us to experience marginal colour variants between orders from our suppliers, particularly with our leather goods, due to natural colour variants in different parts of the hide. Through the use of this website and purchase of Bremont goods through it, you accept that all product specifications have the potential to vary marginally.

We attempt to update stock availability frequently on this website yet there may be occasions where this information is incorrect. The inclusion of products and services on this website does not guarantee all products and services to be available at any time. Through the use of this website, you accept that Bremont shall not be obliged to sell you goods that display inaccurate information on this website.

Delivery

The cut off point for next day delivery is at 12.00 Midday.

Returns and Exchange Policy

Bremont accepts returns on all items within 30 days of receipt. The acceptance of every return is dependent upon the following conditions:

  • Before returning or attempting to exchange any items purchased from the online boutique, you must email customerservice@bremont.com to receive a reference number that must then be displayed on the outer packaging of the return item.
  • All unwanted items must be returned to: Bremont Returns, Bremont Watch Company
    Manufacturing and Technology Centre
    The Wing
    Reading Road
    Henley-on-Thames
    Oxfordshire
    RG9 4GE
  • Each unwanted item must be returned in an identical condition to that in which it is received by you, defining this condition as: new, unworn, unaltered; displayed in its original packaging with all supplied papers. Please note: Bremont inspects all products for quality assurance immediately prior to despatch.
  • You take responsibility for the safe and secure return of any unwanted goods, agreeing that Bremont is not liable for any adjustments or damages made by a third party.
  • Unwanted goods must be returned using a traceable, reliable and insured method. The return postage must be pre-paid and all returned goods must be fully insured for the credit amount you expect. Should the return parcel incur loss or damage, you will be liable for the costs associated with said loss or damage.
  • Disregarding original manufacturing defects where relevant: if an item is returned damaged and or is in need of any refurbishment, the costs associated with any relevant repairs and or refurbishment will be deducted from any refund otherwise due to you.
  • You may be eligible to exchange an item should any unwanted goods be returned in identical condition as received. However, please note that Bremont is not obliged to agree to make any exchange and is entitled to treat any attempted exchange of goods as a simple return. Notwithstanding the above, any exchanges are subject to availability (and any balance of the purchase price owed being duly paid together with additional postage and or other despatch costs of the exchange item).
    • Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.
    • Returns made in accordance with these conditions will be credited to the original payment method and will be made within 14 days from receipt of return.

    User Information

    Bremont is committed to ensuring the security of your personally identifiable information. To prevent unauthorised access or disclosure of this information, we have enforced physical, electronic and managerial procedures to safeguard and secure the information we collect from you. However, please note that you accept responsibility for ensuring the confidentiality of your account details and password, agreeing to be responsible for all actions undertaken under your account name or password.

    Disregarding personally identifiable account information: any material, proposal, concept, method, question or other comment you communicate to us through this website or alternative channels will be considered non-confidential and non-proprietary. You hereby grant us the right to use such communication for any purpose, including but not limited to: disclosure, publication and posting as well as in relation to the development, reproduction and marketing of new or existing Bremont products.

    Limits on our Liability

    Through the use of this website you accept that Bremont take no responsibility over any damages or viruses that may infect your personal device or other property resulting from the access, use or browsing of this website, including but not limited to anything arising from the downloading or attempted downloading of any materials presented on this website. These damages include without limitation those arising from lost profits, lost data or business interruption, whether based on warranty, contract, tort or any other legal theory.

    We are also not liable for failure to meet any of our obligations outlined in these terms and conditions where such failure is caused or results from events beyond our reasonable control.

    Nothing in these terms and conditions is intended to affect your rights under the law.

    Deposit Policy

    Once an order has been confirmed by Bremont, the receipt of a non-refundable deposit will secure a Limited Edition piece for a customer until the watch has been made, and then for period of 12 weeks from notification that it is ready for collection.  By the end of this time, the piece should have been paid for in full and collected or shipped.  In some circumstances (eg the customer being abroad) we can hold the piece for longer but only if we have been notified in advance and the watch has been paid for in full. If the 12 week period elapses, and the balance has not been paid, the piece that had been secured will become available for another customer to purchase and the original deposit will be forfeited.

     

    Trademarks

    All trade marks, logos and service marks Including product names) presented on this website are both registered and unregistered trademarks of Bremont or are licensed for use by Bremont by third party organizations. Nothing on this website grants or should be construed as granting any license or right to use any trade marks, names, service marks or logos displayed on this website to or by you or any other person without our prior written permission or the prior permission of any such third party owner.

    General Provisions

    Unless otherwise detailed, the data and materials contained within this website are presented for the purpose of promoting the products and services of Bremont Watch Company Limited. Bremont make no representation that the material presented within this website is suitable or accessible in all countries of the world. Users accept responsibility for using this website at their own risk, complying with relevant local or country laws. You agree through the purchase of any Bremont product via this website that all such products will be used in a lawful manner only. Bremont’s products are available for purchase in multiple parts of the world but we may list items that are not obtainable worldwide.

    These terms and conditions are available in the English language only and are governed by the laws of England.

    Bremont Watch Company Limited is a company registered in England and Wales under registration number 05414485. Our registered address is Bremont Watch Company
    Manufacturing and Technology Centre
    The Wing
    Reading Road
    Henley-on-Thames
    Oxfordshire
    RG9 4GE Our VAT number is GB 906744905

    If you have any comments about Bremont Watch Company, please call our customer service team on +44(0)845 094 0690, Monday to Friday (excluding UK bank holidays) between the hours of 9:00am and 5:30pm (GMT). Alternatively, please email customerservice@bremont.com. Please note that emails will be answered only during the above hours. We will endeavour to answer all email enquires within one business day of receipt.

    Stonor Supercar Sunday Terms

    • Only one entry per person upon submission of duly completed competition form. All requested information must be completed. No purchase is necessary to enter. Bremont reserves the right to reject any entry for any reason at its absolute discretion.
    • There is 1 winning entry who can invite 1 guest.
    • All entries must be received by 5pm GMT, Thursday 24th June 2021, winners to be informed by 25th June 2021. The winning entry will be chosen at random from all accepted entrees by way of a prize draw to be undertaken internally by Bremont. No external invigilator will feature.
    • Competition to comprise of two (2) passes for the Bremont Supercar Sunday event. Both people will be allowed access to the Premium Lounge where teas and coffees for the duration will be free of charge and will also be offered a prepared picnic lunch box.
    • For further details of event access timings go to the Bremont Supercar Sunday website.
    • The competition is open to all UK residence but not open to Bremont's suppliers or authorised dealers.
    • No compensation or cash equivalent is payable for the winner if they are unable to travel on the notified date for any reason and the prize is not transferable.
    • The winner will be notified via email to the email address given in their completion entry form. Entrants who are not contactable or do not respond within reasonable means (using the contact details provided by the entrant), or who fail to meet any of the eligibility requirements above will be disqualified, lose their entitlement to the prize and the draw will be re-decided and the prize will be awarded to another entrant. No compensation for any loss of the prize in the circumstances listed above or otherwise howsoever is payable.
    • Late, illegible, incomplete or corrupt entries will not be accepted. No responsibility is accepted for lost entries and proof of transmission will not be accepted as proof of receipt. Entries must not be sent through agencies or third parties.
    • Travel and accommodation for this event will not be provided by Bremont.
    • Bremont reserves the right to impose other conditions and terms to the prize at any time at its absolute discretion. Failure to adhere to competition terms and conditions at any time may lead to Bremont cancelling the prize or any part thereof at its absolute discretion with no obligation to pay compensation or offer any form of cash equivalent.
    • RELEASE OF LIABILITY: all entrants (including without limitation, competition winner on behalf of him/herself and his or her guest) hereby forever and irrevocably agree to release, waive, defend, indemnify and hold harmless Bremont or its respective officers, directors, employees, contractors, agents, successors and assigns from and against any and all claims, liabilities, damages, demands, judgements, injuries, costs, losses and expenses (including attorneys’ fees and legal costs) arising from, resulting from or in connection with the Competition or the entry, participation or inability to participate in the Competition, the acceptance, attendance, travel-related to, use, misuse, inability to use, defect or delivery of the prize (or any components thereof), any error in the Competition rules or any marketing material with respect to the Competition, and any breach by Bremont with respect to the Competition
    • By submitting your personal information to Bremont in your competition entry form, you agree to Bremont’s use of the same for the purposes envisaged hereby [and for wider marketing communications]. All personal information and data collected by us from and as a result of your entry into this competition will be held by us and may be used by us under and in accordance with our Privacy Policy which is available on our website (www.bremont.com)

    UGC Content Policy & Usage

    How to be featured by Bremont Watches Social Media

    Social Media Upload your photo/video on Facebook, Instagram, Tik Tok or Twitter and tag @Bremontwatches and #MyBremont to alert us to your post. Your profile must be set to public in order for us to view your photo.
    If your photo is chosen by Bremont you will receive a reply to your post from @Bremontwatches’ account, asking for your permission to publish your photo. Please reply with #YESBremont to give your permission and agree to these Terms & Conditions and Bremont’s Privacy Policy. (a link to which will be provided to you in our reply to your post). Your social media account name will be displayed alongside your photo.

    How will Bremont use your photo and other information provided?

    You will retain legal ownership of any rights you own (including copyright) in any photo you upload. However, by replying #YESBremont you grant to Bremont a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, assignable, sub-licensable license to use the photo in the manner set out below.

    Bremont's webpages

    We may use your photo on Bremont’s webpages, including product pages and in editorial and advertising content.

    In addition, by replying #YESBremont you also grant Bremont the right to use your username, real name, image, likeness, caption or other identifying information in connection with the use of your photo.

    Bremont will choose and publish uploaded photos at its absolute discretion. For the avoidance of doubt, Bremont is under no obligation to use any of the photos tagged or uploaded.

    Campaigns and owned channel usage

    If your image is really special, we may want to use your photo in an advertising campaign. This could include using the photo in any of the following formats:
    PR, Press, Direct Mail, Catalogue, Online, Online Advertising, Social and Showrooms. 

    If we’re interested in using your photo for a campaign, we will contact you again to ask for your permission and provide you with our terms for usage.

    General usage terms

    By replying #YESBremont, you warrant and represent that
    •  you own all rights (including copyright) in the photo uploaded or, if the photo is subject to third party rights, you have all required licenses, rights, consents and/or permissions to publish the photo and grant the licence described above to Bremont, and
    • you are over 18 years of age.
    To the extent permitted by law, you also agree to waive any moral rights you may own in relation to any photos uploaded.

    Bremont may use, edit, alter, reproduce, translate, publish, or create derivative works from any photo uploaded at Bremont’s sole discretion.

    Photo Content Guidelines

    All uploaded photos are moderated by Bremont. We will not select for publication photos that contain any of the following content:
    a.Copyrighted and/or Trademarked Material: please do not upload any photos or other content that infringes or might infringe the rights (e.g. copyright or trademarks) of a third party (such as content that contains any third-party content such as trademarks, logos, company names, insignia, photographs or works of art, excerpts of the books, photos/videos of TV or film scenes).
    • Abusive Imagery: do not upload any images that could reasonably be considered as harmful, threatening or violent, harassing, abusive, offensive, hateful, inflammatory, discriminatory, profane or bullying.
    • Impersonation: use non-offensive usernames only, and do not impersonate any other person.
    • Private & Confidential: do not upload anything that would be considered confidential or that would allude to an individual (e.g. work details, credit card numbers, address details, anything distinctive that a particular individual is known for).
    • Comments: make sure any information accompanying your photos are accurate (where they include facts) and are your genuinely held opinions (where you are giving your opinion). Don’t post anything which is in any way defamatory of any person or company.
    • Advertising: do not advertise or promote your own or third parties’ goods or services in any photos or submissions.
    • Links: please do not link to any media or executable file with your photos or submissions

    What Happens If I Have a Complaint About a Photo or Want a Photo Removed?

    If you believe that an uploaded photo on our webpages is inappropriate, offensive or is violating someone’s legal rights (e.g. trademark or copyright infringement) then you can report the photo by sending us an email.
    We reserve the right to remove the photos from social media, website or marketing materials at any time, for any reason.

    Third Party Sites

    Users of the Bremont site are able to share the photos displayed on web and product pages across their social media.

    Please note that while Bremont can remove photos from the Bremont.com website, Bremont is unable to, nor is Bremont responsible for, the removal of any photos shared or posted by third parties on third party sites which are not under Bremont’s control. If you wish to report a photo shared on a third-party site, you should contact the third party or third-party site directly.